NEED HELP WITH A PERSONAL OR COMPLEX SHIPMENT?
Some shipments require more care, time, and detail than others. If your enquiry is particularly complex, or you're importing goods for personal use, we offer a one-on-one consultation to make sure you get the right advice before moving forward.
PLAN YOUR SHIPMENT WITH A PRO
Get Expert Advice for only $250 + GST!
BOOK YOUR CONSULT
What You'll Receive
For $250 + GST, your consultation includes the following:
A full assessment of your shipment details
Transparent pricing estimates (freight, duties, GST, customs clearance, etc.)
Practical advice based on your buying terms and supplier arrangements
A detailed written email response outlining your options, recommendations, and potential red flags
The option to schedule a follow-up phone call (up to 30 minutes) to clarify anything after you review our recommendations
This service is a one-time consultation designed to provide clarity and direction. Ongoing support beyond this scope may be offered separately on a case-by-case basis.
Why Consultation May Be Required
At Willship, we're committed to providing accurate, efficient and tailored freight forwarding solutions. In some cases, a consultation is required before we can proceed, especially when:
- • You're importing personal goods
- • Your shipment involves unusual cargo or unclear buying terms
- • You have a one-off or non-standard international shipment
- • You're still in the early stages of planning and seeking guidance
- • The quote requires significant research or clarification
Note: If you're a business importer with a clear and standard shipment, please contact our commercial team or request a direct quote on our website
Who This Is For / Not For
This service is ideal for:
- Personal importers of new goods
- Individuals with one-off or complex international shipments
- Clients seeking clear, accurate advice before moving forward
- Early-stage planners who want to avoid costly mistakes
This service is NOT suitable for:
- Used personal effects such as second-hand furniture, clothing, or general household belongings
- Full relocations or household moves — please contact an international removalist instead
- People seeking ongoing back-and-forth support without committing to a shipment
- Business importers with standard, straightforward shipments — please contact our commercial team directly
Importing from China? Watch These Quick Videos Before You Book
9 Easy Steps of Importing from China to Australia
While this video focuses on China, the process is largely the same for most countries of origin. It covers key responsibilities and the full shipping journey.
Why You Shouldn't Let Your Supplier Organise Your Freight
This video explains why letting your supplier handle freight might seem easier, but often leads to less control and more risk on your end.
Let's Book Your Consultation!
FREQUENTLY ASKED QUESTIONS
What is freight forwarding?
Why should I use a freight forwarding service?
What modes of transportation do you offer for freight forwarding?
Do you provide international freight forwarding services?
Can you handle customs clearance for my shipments?
How do I track my shipments?
Let's get your goods moving.
Get a quote today.
Award Winning Industry Leader
WINNER
Best International Automotive Cargo Logistics Enterprise - 2021
WINNER
Award for Innovation in End-to-End Freight Transport - 2021
FINALIST
Freight Forwarder of the Year Award - 2018
FINALIST
Young Achievement Award 2018 (Nick Proctor)
FINALIST
Young Achievement Award 2018 (Mel Mather)
FINALIST
Freight Forwarder of the Year Award - 2017
FINALIST
Young Maritime Professional of the Year 2016