Brief

A leading caravan dealer, Rolleston Caravans, based in New Zealand was facing challenges in exporting caravans. The caravans came from a Melbourne warehouse and moved to ports in Sydney, Melbourne and Adelaide ready for export to New Zealand. Their previous freight forwarder's lack of communication about vessel delays and cancellations was a major pain point. This led them to look for a more proactive freight forwarder who can make accurate decisions and present timely solutions in the event of a problem.

Solution

Rolleston Caravans reached out to Willship International, Brisbane-based freight forwarder and customs brokerage with extensive experience in shipping caravans internationally. To address these challenges, our team of freight forwarders did what we would always do for every customer: develop a simplified process of shipping and bring our trademark personalized service into the spotlight:

• RoRo service: Leveraging our expertise, we transported the caravans via Ro-Ro (Roll on/Roll Off) service. We were also responsible for gathering the appropriate documentation and paperwork for the export customs clearance.
• Personalized Service & Timely Updates: We've got the route planning and carrier selection down pat, but what really sets us apart is our deep-seated commitment to treating our clients' cargo like it's our own. From the moment Rolleston Caravans entrusted us with their shipment, we made it our priority to keep them informed and proactively tackle any shipping challenges that may arise. We dealt with any hurdle from the get go rather than leaving it for later, eliminating the risk of these issues snowballing into bigger problems down the road.
• Communication is key: After dealing with poor communication from their previous forwarder, our client was blown away by how we kept them informed and updated on the status of their shipment from the start until the finish.

Results

Exceeding their expectations, the client received the personalized and attentive service they had been seeking. Not only did their caravan shipment arrive in pristine condition, but the successful delivery also instilled trust in Willship as their new preferred freight forwarder for caravan shipping. As a result, the client has now engaged Willship for repeat shipments.

Willship International's reputation for being a reliable and competent freight forwarder allowed Rolleston Caravans to focus on what they do best – offering the best caravans in the biz and providing exceptional customer service – knowing their caravan shipments are in the best possible hands.

Key Takeaways

• Shipping caravans is one part of the job, but going the extra mile and making our clients feel assured about their cargo is one of our biggest priorities.
• We offered something our client wanted out of their previous forwarder. We ensured that our client will never feel like mere numbers, never given false hopes or promises, and will always experience peace of mind regarding their shipments.

Willship International Automotive Freight Forwarding: Caravan Shipping Made Easy

• Willship International has been recognised as an expert in car shipping, particularly caravans, motorhomes and RVs. Our vast experience in transporting these special vehicles allows us to expertly manage and execute shipping procedures.
• Whether your caravan is destined for personal or commercial use, Willship International's team of experienced freight forwarders is ready to assist you in all your shipping needs. The world of logistics can be a bit of a puzzle, but that is a job for us! Leave it to our team of international shipping experts to move your caravan while you focus on planning your next adventure.
• We employ a variety of transportation methods for caravans, including RoRo (Roll On/Roll Off) and container shipping, ensuring your caravan reaches its destination safely and securely. Our expertise extends beyond caravans, encompassing motorhomes, vehicles, machinery, trailer boats, and motorcycles.

If your current forwarder is not giving you the best results, give Willship a try on your next shipment!

Willship International is a Brisbane-based freight forwarder specializing in commercial and automotive international shipping. Need a quote for your next shipment? Get in touch with our automotive freight forwarding experts at 07 3267 3694 or e-mail us at auto@willship.com.au. You may also request an INSTANT quote for your caravan shipments by clicking here.