Brief

Pure Candles Supplies, a family-owned wholesale business based in Victoria, approached Willship after facing importing challenges with their previous freight forwarder. The need for greater transparency, improved communication, and lower import costs prompted them to explore the market for a reliable freight forwarder. Pure Candles Supplies is a wholesale distribution company that provides top-notch high quality candle-making supplies to local and national Australian Candle Makers. Their products include a wide range of fragrance oils, candle making packs, wicks, moulds, jars, and more. In the world of international trade, businesses often struggle with importing issues, but Pure Candles found a solution by teaming up with Willship International, a freight forwarder that has proven to be a game-changer for their operations.

Solution

Success in importing isn't just about the method or strategies we use; a big part of it depends on how efficient the customer service is from the freight forwarder. In their initial collaboration, Pure Candles Supplies experienced the typical service standard of Willship: consistent and prompt updates regarding their shipments.

Team Willship ensured Pure Candles Supplies received timely updates about their shipments’ whereabouts and progress. This shift from delayed responses to quick and regular communication is crucial especially in the busy world of wholesale and retail because it allows the business to plan and adjust their schedules effectively especially for their customers.

Next, Willship made sure to disclose their crystal-clear pricing. By consistently providing a comprehensive breakdown of expenses, from supplier pickup to customs clearance and documentation, and up to final delivery, Pure Candles obtained greater clarity and transparency regarding their import costs. This not only brought peace of mind but also alleviated the stress associated with uncertainties.

Finally, Willship International removed the hassle of Pure Candles Supplies on dealing directly with an overseas agent. Now, Pure Candles simply contacts Willship whenever their products are ready to ship to Australia, and Willship coordinates with the supplier and the rest from there, allowing Pure Candles to have more time to concentrate on their core business. This balance is something every business appreciates when they discover a reliable and competent freight forwarder like Willship International.

Results

Partnering with Willship has positively influenced Pure Candles' logistic processes. By entrusting their import management to Willship, Pure Candles gained the ability to concentrate on their core business activities. The company enjoys the ability to concentrate on its core business, coupled with the assurance that as its business scales, there is no need to allocate additional resources due to the role played by Willship International in managing its imports.

Efficiency is a cornerstone of any successful business, and Pure Candles found this in Willship's services. They not only found a freight forwarder that promises prompt communication, honesty and efficiency, but also found a long-lasting partnership with a business that aligns with their values and company culture.

Pure Candles Supplies' experience with Willship highlights the amazing impact of a strong partnership in the international trade realm. Willship's excellent customer service, proactive approach, and strong support have made the logistics journey much easier for the company. As Pure Candles Supplies keeps brightening up the market with their products, Willship stands as their trusted partner in freight, helping them through the tricky parts of importing into Australia.

If your current forwarder is not giving you the best results, give Willship a try on your next shipment! Willship International is a Brisbane-based freight forwarder specializing in commercial and automotive international shipments.

Need a quote for your next shipment? Get in touch with our commercial freight forwarding experts at 07 3267 0575 or e-mail us at commercial@willship.com.au